FAQ


How do I join the Prince Rewards Program?
It’s easy. Simply register for the program. It’s free! – Join. The program is open to all qualifying Prince Corporation dealers.

What do I need to do to earn points/miles?
Make qualifying purchases with Prince Corporation. Your Base Offer transactions are automatically processed at the end of each month, and your Tiered bonus points/miles are calculated at the end of each quarter. Some restrictions apply. Visit the Earn page for details.

What's the difference between the Prince Rewards Program and Prince Points?
When you join the Prince Rewards Program you are registering with us to earn points/miles in a chosen reward program (e.g. Prince Points, American Airlines AAdvantage, etc.). If you choose to collect Prince Points, you will be able to redeem your Points earned for a variety of rewards including account credits, gift cards, merchandise, events, experiential adventures, and more.

Do I earn points/miles for previous purchases?
Any purchases made from the first of the month you join will eligible. For example, if you join the program on September 17, any purchases made from September 1 to 17 will be eligible and will earn points/miles.

How do I keep track of my points/miles?
You can find your Prince Points balance by checking your Account page. However, to find the points/miles balance for any travel reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), you will have to visit the respective program website. You will also receive monthly email statements, showing how much you’ve earned.

Why can’t I see my points/miles in my account balance
Rewards are processed monthly and may take an additional 3-4 weeks for processing. Points/miles for the travel reward programs may take longer. To find the points/miles balance for your travel reward program (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.

How many points/miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. For Prince Points, there are many different items to choose from, and each has a different point value. Visit the Redeem page for details. For the travel reward programs, visit the respective program website to find out any redemption details.

Can I cancel a redemption order?
Once orders have been placed, no changes or refunds are permitted. Be sure to double check your order before you submit it.

What do I do if I receive an incorrect or damaged merchandise item?
Notify the Prince Rewards Program of any incorrect, damaged or defective merchandise within ten (10) days of your delivery date.

Can I change reward currencies at any time?
To change the currency, update your profile with a new Reward Program and add its associated Reward Program member number. NOTE: If you switch to a different reward currency, the points/miles you earned to date will NOT be transferred to the new reward currency. Your points/miles will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue points/miles under the new currency, starting with your next qualifying purchase.

Still have questions?
Contact us


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Prince Rewards Program
PO Box 273
West Seneca, NY 14224
For complete details, see current Program Terms
and Conditions available at princerewards.com.

A distributor loyalty program powered by:

Prince Rewards Program
PO Box 273
West Seneca, NY 14224
For complete details, see current Program Terms
and Conditions available at princerewards.com.

A distributor loyalty program powered by:

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