When did this program end?
March 31, 2023. Prince Points redemptions in this program close May 31, 2023.
When do my points/miles expire?
Prince Points Collectors: You have until May 31, 2023 to redeem any unused points. Points will expire on June 1, 2023 and carry no value. Redeem Now!
Travel Collectors: All miles earned through to March 31, 2023 will be deposited into your selected travel reward currency account.
How do I keep track of my points/miles?
You can find your Prince Points balance by checking your Account page. However, to find the points/miles balance for any travel reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), you will have to visit the respective program website. You will also receive monthly email statements, showing how much you’ve earned.
Why can’t I see my points/miles in my account balance
Rewards are processed monthly and may take an additional 3-4 weeks for processing. Points/miles for the travel reward programs may take longer. To find the points/miles balance for your travel reward program (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.
How many points/miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. For Prince Points, there are many different items to choose from, and each has a different point value. Visit the Redeem page for details. For the travel reward programs, visit the respective program website to find out any redemption details.
Can I cancel a redemption order?
Once orders have been placed, no changes or refunds are permitted. Be sure to double check your order before you submit it.
What do I do if I receive an incorrect or damaged merchandise item?
Notify the Prince Rewards Program of any incorrect, damaged or defective merchandise within ten (10) days of your delivery date.
Can I change reward currencies at any time?
To change the currency, update your profile with a new Reward Program and add its associated Reward Program member number. NOTE: If you switch to a different reward currency, the points/miles you earned to date will NOT be transferred to the new reward currency. Your points/miles will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue points/miles under the new currency, starting with your next qualifying purchase.
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